Due to the particularly sensitive nature of the data they house, and its value on the black market, healthcare systems are a common target of hackers, with 725 data breaches reported in 2023. An estimated 80% of practices involved lost revenue due to delayed or unpaid insurance claims.
Begin by assessing your IT infrastructure and staff readiness to handle cyber threats and manage claim backlogs. This process should include training employees on cybersecurity best practices, fortifying your systems, and establishing well-defined. During a cyberattack, when systems are down, it’s vital to maintain meticulous records of all interactions, treatments, and billing activities to ensure that backlogged claims are thoroughly supported by evidence.
In the aftermath of a cyberattack, a well-defined strategic appeals process is crucial for recovering lost revenue from denied or backlogged claims. Create a Clear Process for Managing Cybersecurity Threats: Develop a detailed, structured plan for handling claims affected by data breaches; this ensures timely and organized responses.