The healthcare industry dragged sorely behind other industries in digital maturity just three years ago, according to McKinsey. Then, the pandemic shifted priorities and accelerated the progress of digital transformation by several years. No industry felt this shift as strongly as healthcare. With the rapid increase in telehealth appointments and remote care necessities, medical institutions faced the challenge of making several years’ worth of virtual enhancements in just a few months — if not sooner.
Now healthcare professionals grapple with heightened patient expectations and mass employee burnout amid The Great Resignation. And although virtual healthcare and its associated digital processes have improved since 2019, many organizations continue to face challenges associated with low levels of digital maturity. Healthcare practitioners and decision-makers must review their internal processes and forge a future-proof digital maturity strategy to address these challenges.