The healthcare industry dragged sorely behind other industries in digital maturity just three years ago, according to McKinsey. Then, the pandemic shifted priorities and accelerated the progress of digital transformation by several years. No industry felt this shift as strongly as healthcare. With the rapid increase in telehealth appointments and remote care necessities, medical institutions faced the challenge of making several years’ worth of virtual enhancements in just a few months — if not sooner.
Now healthcare professionals grapple with heightened patient expectations and mass employee burnout amid The Great Resignation. And although virtual healthcare and its associated digital processes have improved since 2019, many organizations continue to face challenges associated with low levels of digital maturity. Healthcare practitioners and decision-makers must review their internal processes and forge a future-proof digital maturity strategy to address these challenges.
據麥肯錫稱，就在三年前，醫療保健行業在數字化成熟度方面還遠遠落後於其他行業。然後，大流行病改變了優先事項，並將數字化轉型的進程加速了數年。沒有哪個行業像醫療保健行業那樣強烈地感受到這種轉變。隨著遠程醫療預約和遠程護理需求的迅速增加，醫療機構面臨著在短短幾個月內（甚至更短時間）完成數年價值的虛擬增強的挑戰。醫療保健從業者和決策者必須審查其內部流程並製定面向未來的數字成熟度戰略以應對這些挑戰。
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