Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
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2024 National Healthcare Quality Award
Highlights of Workload Reduction
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The manual processing time for each application case has been reduced from 25 minutes to 10 minutes, cutting labor by 13,455 hours per year and saving NTD 2.46 million in personnel costs annually.
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Power BI visual report management has produced a total of four BI reports, saving 19.1 hours of administrative work time per task.
This project focuses on the patient medical experience inventory and information flow, using human factors engineering to build an integrated platform. It offers secure, fast, and flexible cloud-based microservices (SaaS). Core principles include a user-friendly, intuitive interface, consistent design, and a flexible human-machine interface to support efficient platform management. The system also provides documentation compliant with international FHIR data exchange standards.
Source: 2025 Application of Digital Healthecare