Smart Dispensing

Taipei Hospital, Ministry of Health and Welfare

2024 National Healthcare Quality Award

  Highlights of Workload Reduction  

Pharmacist Workforce Indicators:

• Staffing level remained at 100%.
• Compliance rate with accreditation standards at 100%.
• Post-improvement retention rate >97%.
• An additional of 1.1 personnel available daily.

To address patient safety risks in dispensing operations, reduce medication waiting times, streamline complex medication management processes, and mitigate pharmacy workforce shortages, the hospital implemented a smart pharmacy management system. The system integrates a Smart Dispensing Station, Smart Pharmacy Inventory System, Nursing Station Smart Medication Cabinet System, Inpatient Smart Medication Box Exchange System, and an Electronic Whiteboard Real-Time Integration System.

Source: 2025 Application of Digital Healthecare