Utilization of Smart Healthcare Technology for Outpatient Visit Process with Quality Service
"The heaving loading in the general public outpatient visit process is an important issue to medical centers, and Taichung Veterans General hospital actively integrates the current healthcare characteristics and health promotion concept in order to reduce the public waiting time in two primary ways: Smart outpatient visit process integration: 1. Integrated HIS system. From the process of registration before arriving at the hospital, outpatient consultation and medical consultation after arriving at the hospital, registration, waiting period, billing, medicine collection, the system is able to provide diverse services. 2. 2. Real-time outpatient and clinic progress search function in order to allow patients to use time efficiently. 3. Diverse payment service, including electronic payment deduction, app payment, mobile counter and self-assisted payment machine, POS machine, credit card etc.; the cross-institution interface integrates the processes of the four sectors of the hospital end, the financial bank end, National Credit Card Center and communication operators. Improvement of service quality: 1. Before attending to appointment, patients can use internet network to input medical condition in advance in order to allow the physicians to provide service early. 2. Introduction of medical service and health education service robot, integrating with the healthcare resource in order to provide diverse medical service. 3. Intelligent counter for real-time and annual satisfaction survey monitoring. "