Chatbots are a great tool in the medical field to provide patients with immediate assistance when a practice or physician cannot. For example, the platform can help users schedule an appointment, answer common questions, review symptoms and even refill prescription medications. Their role is not to replace the job of healthcare professionals, but to actually improve patient results by increasing the productivity of these providers. If the assistant-like bot cannot comfortably fulfill said duties or queries, it will transfer the patient to a real-life medical professional.
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