As the COVID-19 pandemic forced a lot of day-to-day life experiences, such as doctors appointments, into a digital format. The Area Agency on Aging and Disabilities of Southwest Washington (AAADSW) started to realize that there was a large population of local Medicare recipients who need to connect with their doctors but don’t know how to do so online. According to Swanson, the telemedicine access hub “serves as a place for patients to come in and access a video appointment with their doctor.”
Use of telehealth services has increased from 11 percent in 2019 to 46 percent in 2020. Along with the rise in use, Swanson said 76 percent of people are interested in using telehealth.
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