Research presented at an American Society of Anesthesiologists event found that software based on artificial intelligence provided flexibility and increased vacation days. Six months after the anesthesiology department at Ochsner Health in New Orleans implemented its new AI scheduling system, the average engagement scores of 60 anesthesiologists increased from 3.3 to 4.2 out of 5.
Physicians could also request preferences for ICU work or operating room work, which Choudhry said reduced anxiety for some staff. AI has been beneficial for scheduling for both providers and patients, particularly when an individual has to receive multiple appointments in the same day.
However, as with other tools, it's vital to consider the possibility of bias when relying on AI for scheduling: A study published this past summer found that some machine learning-powered systems led to longer wait times for Black patients.
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