This reaearch suggest that there are both advantages and disadvantages of remote care across each of the domains.Both telephone and video platforms are vulnerable to poor connections, and people do not always have access to the necessary hardware or subscriptions to data services.
Optimising remote care for the future will require investment in high quality technology infrastructure, human resources and digital literacy skills and in codesigning pathways, work systems, workflows and processes to support efficiency and convenience for both service users and healthcare professionals.
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