With nearly a decade of successfully running a virtual ICU and a virtual care hospital known today as Mercy Virtual Care Center, Mercy in St. Louis, Missouri, embarked on amplifying a new digital-first frontier in 2015: A new virtual care model of remote patient monitoring for patients living with complex conditions.
From the initial pilot of 50 patients in 2015 to today, Mercy Virtual's vEngagement remote patient monitoring program has grown and scaled exponentially. As of October 2022, it has 4,474 active lives under management and 207 patients waiting to onboard.
Mercy Virtual implemented four remote patient monitor program strategies.
"First, we risk-stratified the complex, chronically ill population with the machine learning-based acuity and time to-event models,The acuity model, which utilizes electronic health record and zip code social determinants of health data, sets appointment cadence to match patients' right level of acuity assigning a risk status of high, medium or low.
Mercy Virtual implemented its second strategy developing a closed loop asynchronous system for messaging patients. With this system, providers are alerted to any message that went "unread." This closed loop allowed providers to push much of the conversation previously occurring over the phone to messaging.
"Third strategy, reducing alert volume, presented one of the greatest value adds to our alerting through Myia.
"For the fourth strategy of implementing panel view, Myia Health created team views that allow a clinician to review a whole team's work priorities or only their assigned patients. "This panel view features a 'watch list' empowering providers to add patients to the 'priority patients' list for their full focus at any time and drive care, not alerts."
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