Why the human factor is critical in digital transformation


Australia is seeing a wave of technological innovation that promises to increase productivity in health care in the wake of the pandemic and the staffing shortages and rising rates of burnout among health professionals that came with it.

The right technology has the potential to improve patient outcomes, optimise clinician workflows and secure cost savings. But all large-scale healthcare technology implementations also involve significant change.

And it’s not simply about installing hardware and software. It requires a cultural and, ultimately, human change. The impact on practitioners is particularly pronounced with large transformation projects.

Care improvement requires trust and collaboration among clinicians and their organisations. And that requires stakeholders to work in partnership to achieve common goals.