Ochsner Health this month is launching a pilot program that uses artificial intelligence to send "simple messages" to patients through its MyOchsner app portal.
Under the program the AI drafts responses to routine patient queries, which will be reviewed and edited by physicians before they're forwarded to patients. The hope is that the AI will accelerate physician responses to patient queries while also reducing the time that physicians are spending each day in front of a screen responding to reams of email messages from patients, and allowing them more face time with patients.
The first phase of the pilot will include about 100 Ochsner clinicians across the sprawling health system's 46 hospitals and hundreds of care venues that will use Microsoft's Azure OpenAI Service linked with Epic's electronic health record software, testing simple messages unrelated to diagnoses or clinical judgments.
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