A new report from Trilliant Health examining trends in health care poses questions about how much consumers want to utilize virtual care.
Consumers are clearly embracing telehealth for behavioral needs, the report states, a finding consistent with other research. However, outside of behavioral health, some consumers are exhibiting reluctance to see providers virtually. Some patients and providers seem to prefer in-office visits.
Telehealth volume peaked with 76.6 million visits in the second quarter of 2020, and dropped to 41.5 million visits in the fourth quarter of 2022. While telehealth use remains far higher than it was before the pandemic, virtual visits have dropped 45.8% since the peak.
Nearly half (49%) of patients who have used telehealth have only engaged in virtual care once, the report notes.
Sanjula Jain, Trilliant Health’s chief research officer, thinks that the frequent one-time use of telehealth merits attention.
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