While health systems learned key lessons about virtual care and improving digital access during the height of the COVID-19 pandemic, there is room for growth when it comes to operating a seamless, integrated collaboration strategy for providers and patients. The need for stronger collaboration has never been more critical, especially as organizations try to meet increasing patient needs and retain valuable talent.
Secure messaging, chat and role-based calling have become essential features in healthcare collaboration platforms. The true value of these platforms lies in their ability to fully integrate with telephony, electronic health record systems and other supporting clinical systems. With contact center staff often working remotely, organizations want solutions that will foster uninterrupted collaboration within and outside hospital walls. Integration between healthcare platforms is essential because it eliminates data silos, ensuring that all patient information is accessible in one place. Additionally, integrated collaboration platforms streamline clinical workflows, reducing administrative burdens and helping to alleviate clinician burnout.
Data, especially in healthcare, is located in a vast number of places, so integrating siloed pieces of data to provide a comprehensive journey for the patient as they move through whatever digital channel they’re interacting with is critical. Health systems need to provide consistency of digital communications along a continuum of care, from registration all the way to discharge, with follow-up reminders.
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