AvaSure introduced "Vicky", an AI-powered virtual care assistant, at the HIMSS 2025 Global Health Conference & Exhibition. Designed to assist hospitals and healthcare systems, Vicky aims to enhance patient care, reduce clinician workload, and improve response times.
Vicky which appears to the patient as an avatar can triage the patient's question, need or request based on urgency and importance. The assistant can categorize patient requests into clinical and operational groups, and then direct those requests to the appropriate personnel or team.
All requests are centralized into a dashboard that is centrally managed, allowing hospitals to allocate resources effectively and respond to patient needs promptly.
The technology can bridge gaps in communication and prioritize urgent patient needs, according to executives. The solution supports healthcare teams by reducing response delays and alleviating clinician burden.
This virtual care assistant represents a new standard for AI-driven healthcare solutions, blending virtual and in-person care at scale, and is expected to be commercially available in late 2025.
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