In a Duke Health-led survey, patients who were shown messages written either by artificial intelligence (AI) or human clinicians indicated a preference for responses drafted by AI over a human. That preference was diminished, though not erased, when told AI was involved.
The surveys focused on three clinical topics, including routine medication refill request (a low seriousness topic), medication side effect question (moderate seriousness), and potential cancer on imaging (high seriousness).
For each survey, participants were asked to review a vignette that presented one of the clinical topics. Each vignette included a response from either AI or human clinicians, along with either a disclosure or no disclosure telling them who the author was. They were then asked to rate their overall satisfaction with the response, usefulness of the information, and how cared for they felt during the interaction.
Our study shows us that patients have a slight preference for messages written by AI, even though they are slightly less satisfied when the disclosure informs them that AI was involved.
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