Malaysian private healthcare provider, KPJ Healthcare Berhad has introduced an AI-powered chatbot to enhance service delivery and improve patient experience.
The intent is to manage routine patient information requests through the chatbot, which provides 24/7 responses to frequently asked questions, specialist details, and appointment scheduling.
The platform will enable patients to access essential information and services.
The technology combines deep learning, machine learning, and natural language processing (NLP) capabilities to understand questions, provide accurate answers, and complete transactions through conversational AI.
【MORE】