When it comes to achieving AI success, ensuring buy-in from clinicians and other operational end-users is the one of the trickiest and most important parts of the process, according to Rohit Chandra, chief digital officer at Cleveland Clinic.
When deploying a new AI solution in its ecosystem, a hospital must ensure that end-users are fully engaged — not only to understand the tool, but also to work with the vendor to help refine it and integrate it seamlessly into existing workflows.
To achieve clinician buy-in, hospitals should start by adopting AI solutions that address the problems that physicians and nurses have identified as most important to them.
This is why AI scribes are seeing such high adoption rates among clinicians, Chandra pointed out.
Making sure that end-users truly care about an AI solution's end goal is essential because achieving AI success is often a long haul.
Overall, building trust and buy-in can be a slow, incremental process.
In his opinion, AI is poised to transform most industries, and this is something to be optimistic about.
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