Mountain View Medical Center is a family-owned primary care clinic in rural Northwest Oregon. Its EHR was a closed-network system that limited the practice's ability to innovate and adapt to the rapidly evolving healthcare landscape. Fragmented systems required multiple logins and excessive clicks, creating inefficiencies that pulled providers' attention away from patient care.
Mountain View came upon cloud health IT vendor athenahealth, which offered a comprehensive, cloud-based platform that consolidates workflows into a single interoperable system. A critical part of the system for Mountain View is embedded AI features that already are delivering tangible benefits for the practice. For example, automated insurance selection uses AI-driven automation to accurately capture patient coverage from insurance care images, therefore reducing manual entry and errors.
Since adopting athenaOne, Mountain View has transformed its operational efficiency, embedded with AI, has helped with a 32% increase in patient visits year over year, a 63% increase in collections year over year and a 45.3% increase in charges posted.
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