Not long ago, New Jersey health system Hackensack Meridian Health faced a multifaceted challenge rooted in the manual, inefficient and fragmented nature of its medication management workflows.
Hackensack Meridian implemented three integrated systems from DrFirst and embedded them directly into its core clinical workspace, the Epic EHR. The vision was to move from a reactive, manual process to a proactive, automated and more patient-centric model. This has not only accelerated the medication reconciliation process but also enhanced patient safety by drastically reducing the opportunity for manual transcription errors.
The most dramatic success metric have achieved is the improvement in automated medication instruction mapping, which soared from 26% to 86%. The clinical-grade AI's ability to understand unstructured Rx instructions eliminated manual entry in an additional 60% of cases. This was measured across a recent sample of more than 300,000 medications, demonstrating a profound system-wide impact.