Rapid Health's Smart Triage, which has been running on GP websites since 2023, allows patients a greater choice of type and time of appointment using AI.
The new integration allows patients to describe their symptoms and receive an instant triage to an appointment with a GP or other care professional, which they can book directly within the app.
More than 200 GP practices and primary care networks are using Smart Triage, covering around three million patients across 31 integrated care boards.
The NHS App functionality is being rolled out to all 200 Rapid Health practices throughout early 2026.
The NHS 10 year health plan, published in July 2025, sets out an ambition for the NHS App to become the ‘front door to the NHS’, allowing patients to book appointments, communicate with professionals, receive advice, draft or view their care plan, and self-refer to local tests and services.
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