The NHS will include an AI-powered triage tool in the NHS App in an attempt to cut waiting lists and improve care for millions of patients.
The triage tool will help to direct NHS patients to the most appropriate NHS service, "whether that's a GP appointment, pharmacy, A&E, community service or self-care advice," according to NHS England, which said AI notetaking tools are also being rolled out to cut the administrative burden on staff.
In trials of the triage tool, GP practices saw a 29% reduction in people waiting on the phone during the 8:00 am rush, with no adverse impact on patient satisfaction levels.
The update to the NHS App will start to roll out to around 200,000 patients in the next 12 months, ahead of a full rollout by April 2028.
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