The government's 10-year health plan for the NHS in England expects AI scribes to “liberate staff from their current burden of bureaucracy and administration, freeing up time to care and to focus on the patient”.
Healthwatch England has highlighted the case and other mistakes by AI scribes to show that the technology, which the NHS is rolling out rapidly, is a potential threat to patient safety.
Unless detected, errors could end up in patients' medical records and affect their care, it said.
AI technology that listens to and transcribes patients' consultations with doctors can put them at risk by getting the names of drugs and illnesses wrong, an NHS watchdog has warned.
Healthwatch, the statutory NHS patient champion, has heard “multiple stories from patients who have noticed these errors when a health professional hasn't”, it said.
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