功能介面
服務海報
開發團隊
『Healthcare e-Line』Personalized medical secretary of mobile device』
Dalin Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
Information
1.Considerate: Provide nine active and intimate reminders for the public: registered appointments, clinic progress, medication pickup progress, examination schedule, surgery status, health education information, prescription and medication, four cancer screening qualifications, and event-related information reminders .
2. Intelligence (AI, artificial intelligence): The AI artificial intelligence interactive robot "Xiaoci" is available 24 hours a day on line and provides medical guidance and illness inquiries in real time. It also provides the most relevant health education videos or other materials.
3.Security: Rigorous information encryption and verification procedures are designed to ensure personal privacy.
4. Fast: Provide 32 commonly used fast service functions, and provide personalized one-click login operation service, so that customers’ medical needs can be fully met.
Benefits
1.Utilize API to integrate medical consultation and create "AI Health Secretary". LINE friends reached 11,981 in 12 months. Compared with the mobile registration system APP, which has only been used by more than 10,000 people for many years. And the Dalin Tzu Chi LINE system/service/information quality satisfaction rate is as high as 96.5%!
2.Outpatient satisfaction improved! Annual Satisfaction with waiting time for doctors (shortened) increased by 36%; satisfaction with waiting time for medication (shortened) increased by 3.45%.
3.Among the LINE registered personalization service users, with 44% LINE outpatient clinic registration use rate, and the on-time rate for seeing a doctor in outpatient clinic increased significantly by 11.7%.
4.The "LINE Personalized Action Screening" function, which has won the National Gold Award, provides enquiry and reminders of cancer screening eligibility. Among LINE registered users, the number of screenings has increased by 20% compared to the previous two years before the introduction.
5.Make full use of the characteristics of LINE's easy-to-connect services to provide diversified and integrated services, such as quick inquiries, medical applications and inquiries, etc., with an annual usage of 10,000 plus times.
6.Get closer to the doctor! Improve the communication between doctors and patients and improve the writing of medical records. Outpatient patients use the LINE "Question before Clinic function" to list medical conditions or questions that they want to ask. More than 30 people use it in two months.
7.Optimize your health records! This design is combined with the in-hospital medical information system, and the blood glucose, blood pressure, and body mass data input is designed in the "Health Management function". The LINE Q&A function is convenient and easy to use, which increases the willingness of the public to fill in, and improves the accuracy and completeness of the medical record information. For statistics, it has been used more than 5,000 times in six months.
8.Refined LINE referral medical information feedback system. Referral patient information is instantly broadcast to the original referral clinic physicians, which can improve the work efficiency and time of medical staff, and improve the hospital service quality. It is used by more than 20 physicians.
9.LINE intelligent medical services have been introduced to Taichung Tzu Chi Hospital.
Success Stories
1.The 20th National Medical Quality Award Smart Solution Group-National Masterpiece, Special-Potential Award
2.The 2019 Taiwan Continuous Improvement Activity Special Group Intelligence Application Category-National Bronze Tower Award, Southern District President Award
3.Poster “Gold Award” for the "Excellent Creative Screening Campaign for Cancer Screening and Seminar" held by the National Health Administration, Ministry of Health and Welfare
4.Became one of the successful representative cases of the LINE Corporation (headquarter)
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